Repairs and Returns
Returning Products for Repair
- Where possible all returned goods must be complete with packaging and any fixing kits etc. Please ensure the goods are packaged safely.
- A completed ‘repair and returns form’ must accompany all goods returned. This can be downloaded from the link below.
- Upon receipt our technical department will inspect and test the products. You will be advised whether these can be repaired and if this will incur a cost.
- Where it is not possible to return the product(s), a site visit can be arranged with our technical team. However please note this will normally incur a charge.
- For more information on repairs, please see the Technical Support Policy.
Returning Unwanted Goods
- All returned goods must be complete with packaging and any fixing kits etc. Please ensure the goods are packaged safely.
- A completed ‘repair and returns form’ must accompany all goods returned. This can be downloaded from the link below.
- All returned goods will be inspected and checked for quality. Please note that we will charge a 15% restocking fee for returned goods. We strongly advise customers to ensure they are ordering the correct items at time of purchase.
- For more information on returns, please contact Nortech's sales team.